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Each person’s support is personalised to their specific needs and therefore our service offer vary widely. Some people require just a few hours support each week, perhaps shopping, managing their money or being introduced to new social groups. Some people need around the clock support, whatever the level needed, the individual choose just how, when and where they are supported.
The Support Worker’s role is to encourage and support people to live as independently as possible, to take an active part in the community and to achieve their wishes. Each person’s idea of a happy and fulfilling life is different and because of that our staff focus on supporting the individual to live a life which meaningful and empowering to them.
high standard of care and support
Infinity Services (UK) Ltd is committed in developing and maintaining a high standard of care and support which is tailored to meet the needs of individual people with a learning disability and mental health conditions. We enable people to live within their own accommodation and to lead a lifestyle of their choosing.
24-hour domiciliary care service
Infinity Services (UK) Ltd is committed in providing high quality and excellent standard of Domiciliary Care Support to meet the individual needs of the people we support within their own home. Our staff are experienced and trained to a high standard to deliver the support and care needed.
We work in partnership with the private landlord to ensure that the individual person receives the right support to manager their tenancy agreement. This gives us a unique position to proactively liaise with their landlord about regarding their property and maintenance and or any repair issues they may have.
A Care Manager will usually contact us on the person’s behalf with a copy of the individual’s care plan to review. This provides us with vital information regarding the needs of the person.
Before we offer a service to any individual we will arrange to carry out an assessment of need. This is normally carried out in the person’s own home and doing this visit we will be able to ascertain what sort of support the person wants and needs and whether we can provide the right service.
At the visit we will ask questions about the individual’s health, support needs with personal care, mobility, daily living skills for example: cooking, shopping, medication and the person’s interests and hobbies. We will also ask what support is needed to keep safe and manage their life for example: help with post, safely at home.
We encourage people to invite their family, friend with them whilst we complete the assessment.
We will bring a brochure and Handbook for the person to look at – this helps them know about Infinity Services (UK) Ltd and what services we offer.
We will invite the person to come and visit their potential new home. We will answer any questions the person may have about living in their own home during this time.
If the person is happy and we can provide the service, we will work with the Care Manager to agree how much support is needed and the related cost.
Once the person has begun using our services we will work them to complete a Person Centred Plan, which includes what the person likes and need. We encourage individuals to work with their family and friends to help support them to do this.
We will then develop the support plan, which informs the staff how to give the support needed.
Our staff will review the individual support plan each month to ensure that the person’s needs are being met effectively with positive outcomes.
The support plan belongs to the individual and will always be kept in their own home. Our staff will also keep a copy which will be located in the office.
Everyone who uses our services receives copies of our most important policies and procedures. These documents inform our staff what is expected of them.
All service users have the freedom of choice in choosing their preferred care provider if they do not wish Infinity Services (UK) Ltd to support them on a day to day basis.
Infinity services are a specialist provider of a wide range of services for adults with learning disabilities, autism and enduring mental health problems.
We enable people to be part of their community and make their own choices and decisions about their lives. We believe that not only do we change the lives of the people we support, but they also change ours.
159 Lady Margaret Road, Southall
Middlesex, UB1 2PS
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